Support

Need help? We're here for you.

Frequently Asked Questions

How do I create a postcard?

Tap the "+" button on the Discover tab, take or select a photo, add a caption, and share it with the Mapivo community.

How does Sign in with Apple work?

Mapivo uses Sign in with Apple to create your account securely. Apple provides a unique identifier โ€” we never see your Apple ID email unless you choose to share it.

Is my location data private?

Yes. Location data is only used to show nearby postcards and provide travel recommendations. You can disable location access in Settings at any time.

How do I delete my account?

Go to Profile โ†’ Settings โ†’ Delete Account. This permanently removes all your data including postcards, itineraries, and profile information.

How do AI-powered features work?

Mapivo uses AI to generate travel itineraries, auto-tag your postcards, analyze your travel style, and recommend nearby travelers. AI features run on Cloudflare's infrastructure.

Can I use Mapivo without an internet connection?

Some features like viewing saved postcards work offline, but most features (discovery, AI generation, social interactions) require an internet connection.

Still have questions?

Reach out to us and we'll get back to you as soon as possible.

cczusyh@gmail.com